The St. Louis Contact Center for Enterprise Holdings, operating Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental, currently has openings for Contact Center Representatives.  As a Contact Center Representative, you will provide customer assistance by working in one of the following customer support positions within the center: 

• Reservation Sales Representative (In-House & Remote)
• Roadside Representative
• Customer Care Representative
• Insurance Support Representative
• Special Services Representative. 

This position offers paid training, competitive benefits and discounts, a professional and friendly team environment, and a conservative business casual dress code. 

All positions are Full-Time with a starting pay of $11.10/hr.

• Handling incoming calls efficiently resolving a variety of basic customer service inquiries
• Making reservations for offices nationwide
• Provide excellent customer service to customers
• Consistently meet established performance and quality standards
• Locate and interpret complex information from a number of databases
• Communicate information considered unsatisfactory by customers in a tactful manner.
• Handle multiple tasks (ie., talking with customers while accessing information in a computer)
• Offer alternatives and options to overcome objections
• Cross-sell and up-sell associated items
• Adapt to the needs of individual callers
• Adhere to shift assignments in a 24 hr/7 day operation
• Accept repetitive work tasks performed in a confined work area
• Provide timely and accurate information reflecting a customer-oriented image for the company
• Maintain a courteous and pleasant demeanor while speaking with external and internal customers.

• High School Diploma or GED
• Must be at least 18
• Minimum of 6 months previous customer service experience
• Minimum 1 year work experience at the same employer
• Basic computer navigation skills and knowledge of Microsoft Office Applications (Word, Excel, Powerpoint, Outlook)
• Insurance industry experience (hands on claims/file management) and/or understanding of ARMS a plus
• Must be able to work 40 hours per week 

• Apply for this job online