Enterprise

Greeter - Kona Alamo Airport

Greeter - Kona Alamo Airport

Job ID 
2016-179950
Location 
US-HI-Kailua-Kona
Category 
Customer Service/Support - Customer Service/Support
Airport / City 
Kona Keahole Airport

More information about this job

Overview

Equal Opportunity Employer/Disability/Veterans

 

The Alamo Rent a Car at the Kona Keahole Airport location has an exciting opportunity for a Part Time Greeter (30-39 hours per week).  The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the rental process. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities

  • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
  • Welcome members to the facility when they exit the bus or arrive on the lot.
  • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
  • Assist members with questions and concerns to minimize counter visits.
  • Communicate customer service issues to management.
  • Ensure that hangtag information is completed correctly.
  • Maintain clean low mileage fleet mix requirements.
  • Thank member for their business.
  • Provide upgraded vehicles on request.
  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.
  • Additional duties as assigned by a member of management.

Qualifications

  • Must have a High School Diploma or G.E.D.
  • Must have a customer service experience
  • Must possess a valid driver’s license with a satisfactory driving record (no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Aside from religious observance, must be able to work weekends and holidays
  • Must be able to stand for long periods of time outside in the outdoor elements (rain, sunshine and all other weather conditions)

 

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