Enterprise

Part-Time Exit Booth Agent Grand Rapids Airport

Part-Time Exit Booth Agent Grand Rapids Airport

Job ID 
2017-207009
Location 
US-MI-Grand Rapids
Category 
Customer Service/Support - Customer Service/Support
Airport / City 
Grand Rapids County Airport

More information about this job

Overview

Equal Opportunity Employer/Disability/Veterans

  

 

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

 

National and Alamo has an exciting opportunity for an Exit Booth Agent.  The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

 

We currently have an opening for an Exit-Booth Agent at our Grand Rapids Airport Location. 

Responsibilities

  • Prepare all rental documents accurately and completely.
  • Verify car information and VIN number for security and car control.
  • Provide additional service to Emerald Aisle members by offering our refueling option.
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
  • Provide all customers with undivided attention while assisting them at the exit booth.
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Qualifications

  • Must be at least 18 years of age
  • High School Diploma or G.E.D. required
  • Minimum of 6 months face to face experience handling customer service functions
  • Must have a valid drivers license with no more than 2 moving violations within the past 3 years
  • Must have no drug or alcohol related incidents on driving record within the past 5 years 
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work one of the following schedules: Friday 8:00am - 4:30pm, Saturday 8:00am-4:30pm & Sunday 7am-3:30pm OR Sunday, Monday, Tuesday 3:15pm - 12:00am OR Wednesday, Thursday, Friday 3:15pm - 12:00am OR Friday, Saturday & Sunday 4:00pm - 12:00am

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