Enterprise

Exit Booth Agent

US-TX-Houston
Job ID
2017-212333
Category
Customer Service/Support - Customer Service/Support
Houston Intercontinental Airport

Overview

Equal Opportunity Employer/Disability/Veterans

 

National and Alamo, located at Bush Intercontinental Airport, has an exciting opportunity for a Full Time Exit Booth Agent.  The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

 

Starting pay is $9.00 per hour.

Must be able to commit to a flexible schedule to include week days, weekends and evenings.

Current schedules needed to be filled: 

Sunday: 11am-1:00pm and 1:00pm-12:00am

Monday: 12:00pm-8:00pm

Tuesday: 12:00pm-8:00pm and 2:00pm-10:00pm

Wednesday: 1:00pm-9:00pm and 2:00pm-10:00pm

Thursday: Off

Friday: 1:00pm-9:00pm and 4:00pm-12:00am

Saturday: 1:00pm-12:00am

 

 

Responsibilities

  • Prepare all rental documents accurately and completely.
  • Verify car information and VIN number for security and car control.
  • Provide additional service to Emerald Aisle members by offering our refueling option.
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
  • Provide all customers with undivided attention while assisting them at the exit booth.
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Qualifications

  • Must be at least 18 years of age
  • High School Diploma or G.E.D. required
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Minimum of 1 year experience handling customer service functions
  • A minimum of Intermediate level experience and understanding of a PC and Microsoft Office Products required
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work the following shift/schedule: Flexible week days and week end schedule.

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