Enterprise

Full Time Return Agent

Full Time Return Agent

Job ID 
2017-212901
Location 
US-MI-Detroit
Category 
Customer Service/Support - Customer Service/Support
Airport / City 
Detroit Metro Airport

More information about this job

Overview

Equal Opportunity Employer/Disability/Veterans

 

 

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees

 

This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.

Responsibilities

  • Greet all customers as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. 
  • Complete return transactions with 100% accuracy.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Accurately check vehicle for damage on incoming vehicles
  • Determine if vehicle is being returned with accurate amount of gas
  • Accurately document mechanical and or body damage communicated by the customers.
  • Keep lot organized for ease of access and traffic flow.
  • Management reserves the right to modify, change or delete duties assigned.

Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D.  required
  • Minimum of 6 months customer service experience  
  • Must have basic computer skills
  • Must have a valid driver's license with no more than 2 moving violations within the last 3 years
  • No drug or alcohol related convictions on driving record in the last 5 years
  • Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
  • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
  • Must be able to work varying shifts, including days, nights, weekends and holidays

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