Enterprise

Exit Booth Customer Service Agent - Honolulu Airport

US-HI-Honolulu
Job ID
2017-214262
Category
Customer Service/Support - Customer Service/Support
Honolulu Intl Airport - Oahu

Overview

Equal Opportunity Employer/Disability/Veterans

 

Alamo Rent A Car servicing the Honolulu Airport has an exciting opportunity for a Full Time Exit Booth Agent. The Exit Booth Agent provides friendly and efficient customer service during all aspects of the rental car assignment process; verifying names and documents match the vehicle selected, offer GPS and Prepaid Fuel to each customer and wish them a warm Aloha. They perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. 

Responsibilities

  • Prepare all rental documents accurately and completely.
  • Verify car information and VIN number for security and car control.
  • Provide additional service to Emerald Aisle members by offering our refueling option.
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
  • Provide all customers with undivided attention while assisting them at the exit booth.
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Qualifications

  • Must be at least 18 years of age
  • High School Diploma or G.E.D. required
  • Minimum of 1 year experience handling customer service functions preferred
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must have a valid drivers license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years)
  • Apart from religious observation, must be able to work 40 hours per week including nights, weekends and holidays

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