Enterprise

Part Time Return Agent - Albuquerque Airport

Part Time Return Agent - Albuquerque Airport

Job ID 
2017-217056
Location 
US-NM-Albuquerque
Category 
Customer Service/Support - Customer Service/Support
Airport / City 
Albuquerque Intl Airpt

More information about this job

Overview

Equal Opportunity Employer/Disability/Veterans

 

 

We have exciting opportunities for Part-Time Return Agents at the Albuquerque Airport!Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. 

 

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

 

The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

 

 

Must be available for one or more of the following schedule - 25 hours/week.  

Thursday, Friday and Saturday 4am-1pm, 8am-6pm and/or 4pm-12am

                    Sunday, Monday and Tuesday 4am-1pm, 8am-6pm and/or 4pm-12am

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
    Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Complete return transactions with 100% accuracy.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Management reserves the right to modify, change or delete duties assigned.

Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D.  required
  • Minimum of 6 months customer service experience  
  • Must have basic computer skills
  • Must have a valid driver's license with no more than 2 moving violations within the last 3 years
  • No drug or alcohol related convictions on driving record in the last 5 years
  • Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
  • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
  • Must be comfortable with the starting pay of $9/hour
  • Apart from religious obligations must be able to work one or more of the following schedules -including weekends, holidays, evening/closing shifts
    • Thursday, Friday and Saturday 4am-1pm, 8am-6pm and/or 4pm-12am

Options

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