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Customer Service Agent (Greeter) - DFW Airport

Customer Service Agent (Greeter) - DFW Airport

Job ID 
Customer Service/Support - Customer Service/Support
Airport / City 
DFW Dallas/ Ft. Worth Airport

More information about this job





Get on the #FastTrack with Enterprise Holdings! We have an exciting opportunity available for a Customer Service Agent (Greeter) position at DFW Airport in Dallas, TX! The Greeter provides superior, friendly, efficient customer service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.


  • This position reports to the DFW Airport in Irving, TX (no security clearance required)
  • This is a full-time position, offering a comprehensive benefits package



  • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply
  • Welcome members to the facility when they exit the bus or arrive on the lot
  • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
  • Assist members with questions and concerns to minimize counter visits
  • Communicate customer service issues to management
  • Ensure that hangtag information is completed correctly
  • Maintain clean low mileage fleet mix requirements
  • Maintain Emerald Aisle for cleanliness
  • Thank member for their business
  • Provide upgraded vehicles on request
  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers


Equal Opportunity Employer/Disability/Veterans



  • Must be at least 18 years of age
  • High School Diploma or G.E.D.
  • Must have a valid driver's license
  • Must have no more than two (2) moving violation or at-fault accidents within the last three (3) years
  • No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be available to work a 40 hour/week schedule, with flexibility to work evenings and weekends
  • Must be willing to accept a starting pay of $11-12/hour within the first year, based on incentives, overtime, and potential merit-based increases
  • Prior experience in a customer service or retail environment preferred
  • Must live within the greater Dallas/Fort Worth area



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