Enterprise

  • Return Agent - Full Time - National Car Rental Lihue Airport

    Job ID
    2017-223725
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Alamo - Kauai
    Airport / City
    US-HI-Lihue
  • Overview

     

     

    National Car Rental has an exciting opportunity for a Full Time Return Agent at Lihue Airport location. The Return Agent provides superior, friendly, and efficient customer service during the rental return process while accurately completing all transactions in a quick and efficient manner. They perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. 

     

     

    The pay rate for this position starts at $13.50 per hour

    Responsibilities

    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
    • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
    • Advise and review rental charges; and provide an accurate receipt to the customer.
    • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
    • Inquire about service, satisfaction and document dissatisfaction.
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
    • Use of proper statement to determine if vehicle is being returned with full tank of gas.
    • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
    • Keep lot organized for ease of access and traffic flow.
    • Understand the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
    • Understand the damage loss report reporting procedure.

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must have a High School Diploma or equivalent
    • Must be at least 18 years of age or older
    • Must have a valid driver's license with a satisfactory driving record (no more than 3 moving violations in the past 3 years and no drug or alcohol related convictions in the past 5 years.)
    • Must be able to read, write, speak and understand English
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Apart from religious observation, must be able to work a flexible 40 hours per week schedule including nights, weekends and holidays

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