Enterprise

Customer Service Sales Agent Harrisburg International Airport

Customer Service Sales Agent Harrisburg International Airport

Job ID 
2017-223918
Location 
US-PA-Middletown
Category 
Sales - Sales
Airport / City 
Harrisburg PA Airport

More information about this job

Overview

Equal Opportunity Employer/Disability/Veterans

 

 

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
 

National and Alamo has an exciting opportunity for a Rental Sales Agent.  The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards. 

 

This full-time customer service/sales position offers 40 hours per week at our Harrisburg International Airport location.

 

Full-time employees are eligible to participate in Enterprise's benefits such as medical, prescription, and dental coverages, paid time off, and 401k.

Responsibilities

  • Use company approved sales and service techniques when determining customer needs
  • Offer optional products to meet customer wants and needs.
  • Prepare all rental and return documents accurately and completely.
  • Qualify each customer using our company rental requirement guidelines.
  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Ensure that the return date and time on the rental agreement is accurate.
  • Review all charges at the time of vehicle return.
  • Prepare the Rental Agreement Folder with all required information.
  • Answer the phones to assist customers in a friendly, helpful and prompt manner.
  • Assist customers by effectively resolving all customer service issues.
  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have customer service experience (sales experience preferred, but not required)
  • Must will willing to accept pay at $11.00 per hour plus a monthly sales commission
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
  • Must have no DWI/DUI convictions in the last 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Apart from religious observation, must be able to work a flexible schedule of 40 hours per week: 
    • Weekdays (Monday, Thursday, Friday) 3:00 pm - 11:00 pm
    • Weekends (Saturday, Sunday) 3:00 pm - 11:00 pm

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