Enterprise

Full Time Greeter

Full Time Greeter

Job ID 
2017-224469
Location 
US-CO-Denver
Category 
Customer Service/Support - Customer Service/Support
Airport / City 
Denver

More information about this job

Overview

Equal Opportunity Employer/Disability/Veterans

 

Are you looking for a career in the ever-growing Colorado travel & tourism industry? Do you want to be part of a company that is consistently ranked #1 for customer service? 

 

We have an exciting opportunity in customer service a Greeter (Outdoor Lot Distribution Agent) with our team at National/Alamo Rent-A-Car at Denver International Airport!

 

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees

 

The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting, guiding customers outside on our lot and fulfilling customers needs as they relate to the rental process. Provides member with appropriate vehicle selection as determined by management's guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. This position works with a great team and we offer a FUN & friendly culture!

 

This position works primarly outside in all seasons and weather elements. 

 

This is a full-time position (40 hours/week) in a team-oriented work environment.

Compensation is $12.00/hour and includes incentive-based pay bonuses on performance in customer service!

 

 

Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits, PTO, etc.), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!

 

Location:

Alamo Rent-A-Car, Denver International Airport

23842 E. 78th Ave

Denver, CO 80249

 

Candidates must be able to work one of the following schedules:

Option 1: Tues.-Sat. 3:30pm-12am (Sun. & Mon. OFF)

Option 2: Sun.-Mon. 7am-3:30pm & Thurs.-Sat. 7am-3:30pm (Tues. & Wed. OFF)

Responsibilities

  • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
  • Welcome members to the facility when they exit the bus or arrive on the lot.
  • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
  • Assist members with questions and concerns to minimize counter visits.
  • Communicate customer service issues to management.
  • Ensure that hangtag information is completed correctly.
  • Maintain clean low mileage fleet mix requirements.
  • Maintain staging lot for cleanliness.
  • Thank member for their business.
  • Provide upgraded vehicles on request.
  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

Qualifications

 

  • Must be at least 18 years of age
  • Minimum of 1 year experience handling customer service functions
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
  • Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be willing to work outside in all seasons and weather conditions

 

Options

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