Enterprise

Greeter - Full Time - Honolulu Airport National

Greeter - Full Time - Honolulu Airport National

Job ID 
2017-225841
Location 
US-HI-Honolulu
Category 
Customer Service/Support - Customer Service/Support
Airport / City 
Honolulu Intl Airport - Oahu

More information about this job

Overview

Equal Opportunity Employer/Disability/Veterans

 

National Car Rental has an exciting opportunity for a Full Time Greeter at the Honolulu Airport location. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling customer needs as they relate to the overall rental process. They provide customers with appropriate vehicle selection as determined by the rental program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. This position is full time 40 hours/week. 

 

Responsibilities

  • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
  • Welcome members to the facility when they exit the bus or arrive on the lot.
  • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
  • Assist members with questions and concerns to minimize counter visits.
  • Communicate customer service issues to management.
  • Ensure that hangtag information is completed correctly.
  • Maintain clean low mileage fleet mix requirements.
  • Maintain Ready Line for cleanliness.
  • Thank member for their business.
  • Provide upgraded vehicles on request.
  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

Qualifications

  • Must be at least 18 years of age.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must have completed education at a minimum of a high school diploma or GED or equivalent.
  • Basic level experience and understanding of a PC and Microsoft Office Products preferred.
  • 1 year prior customer service experience preferred.
  • Must have a valid driver’s license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years).
  • Apart from religious observation, must be able to work 40 hours per week including nights, weekends and holidays.

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