Enterprise

  • Greeter - Full Time - Honolulu Airport Alamo

    Job ID
    2017-226710
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Honolulu Intl Airport - Oahu
    Airport / City
    US-HI-Honolulu
  • Overview

     

    Alamo Rent-A-Car has an exciting opportunity for a Full Time Greeter at the Honolulu Airport location. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling customer needs as they relate to the overall rental process. They provide customers with appropriate vehicle selection as determined by the rental program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. This position is for 40 hours/week and comes with excellent benefits.

     

    Responsibilities

    • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
    • Welcome members to the facility when they exit the bus or arrive on the lot.
    • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
    • Assist members with questions and concerns to minimize counter visits.
    • Communicate customer service issues to management.
    • Ensure that hangtag information is completed correctly.
    • Maintain clean low mileage fleet mix requirements.
    • Maintain Ready Line for cleanliness.
    • Thank member for their business.
    • Provide upgraded vehicles on request.
    • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years of age.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Must have completed education at a minimum of a high school diploma or GED or equivalent.
    • 1 year prior customer service experience preferred.
    • Must have a valid driver’s license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years).
    • Apart from religious observation, must be able to work 40 hours per week including nights, weekends and holidays.

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