Return Agent

Return Agent

Job ID 
Customer Service/Support - Customer Service/Support
Airport / City 
Raleigh/Durham Intl Airport

More information about this job


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled



Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.


National and Alamo has an exciting opportunity for a Return Agent (Raleigh-Durham Airport.)  This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.

  • This position is located at the Raleigh-Durham International Airport.
  • This position pays $10.00/hour.
  • This position is Part-Time (up to 25 hours per week.)
  • Must be able to work the following schedule:


Monday: OFF

Tuesday: OFF








  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.
  • Management reserves the right to modify, change or delete duties assigned.


  • Must be at least 18 years of age.
  • High School Diploma or G.E.D. required.
  • Minimum of 1 year experience handling customer service functions.
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
  • Must be able to stand and walk for a long period of time.
  • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be able to understand, read, write, and speak English
  • Must be willing to work at the Raleigh-Durham International Airport.
  • Must be willing to accept pay of $10.00/hour
  • Must be able to work the listed schedule.



Share on your newsfeed