Part Time Return Agent - Asheville Airport

Part Time Return Agent - Asheville Airport

Job ID 
Customer Service/Support - Customer Service/Support
Airport / City 
Asheville Regional Airport

More information about this job


Equal Opportunity Employer/Disability/Veterans



National/Alamo at the Asheville Airport (AVL) in Fletcher, NC has an exciting opening for a Part Time Return Agent.  The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with professional, knowledgeable and courteous service to accurately complete all transactions. The Return Agent performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.


We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National/Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people-oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for our company and our employees!


Pay Structure: 

Hourly pay wage


Work Schedule: 

*This is a part time position working up to 25 hours per week. 

*Candidates must be available to work one of the following schedules:



  • Thursday 10:00am - 7:00pm
  • Friday 10:00am - 7:00pm
  • Saturday 9:00am - 7:00pm




  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with the correct amount of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand and communicate knowledge of the rental/return process, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report procedures.
  • Perform miscellaneous duties as assigned.


  • Must be willing to accept an hourly pay wage for this position
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Minimum of 1 year experience handling customer service functions.
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be willing to accept a part time position working up to 25 hours each week
  • Must be looking to work in the Asheville, NC area at the Airport facility (GSO)
  • Must be available to work one of the following schedules:


  • Thursday 10:00am - 7:00pm
  • Friday 10:00am - 7:00pm
  • Saturday 9:00am - 7:00pm



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