Enterprise

  • Full Time Greeters - Newark Airport

    Job ID
    2018-241912
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Newark Intl Arpt
    Airport / City
    US-NJ-Newark
  • Overview

    National Car Rental is hiring Full-Time Greeters!

     

    The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

     

    This is a Full-Time Unionized position with National Car Rental.  This position is not part-time, not seasonal, and not temporary.  Candidates must be available for full time work on an indefinite basis.

     

    Pay for this position is a base hourly wage of $9.75 / hour, with an additional $.20 per hour paid for any hours worked between 2:00 pm and 7:59 pm, and an additional $.35 per hour paid for any hours worked between 8:00 pm and 4:59 am.  Overtime is paid at time-and-a-half.

     

    Hours / schedule are based on a shift-bid, which is done on a seniority basis.  As a result, we require newly hired team members to have open availability for the shift bid.  Due to this process, we are unable to accommodate schedule conflicts for other jobs, school, etc.  We will discuss this further during a phone interview, but please understand that open availability for our schedule will be a requirement.

     

     

     

    Responsibilities

    • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
    • Welcome members to the facility when they exit the bus or arrive on the lot.
    • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
    • Assist members with questions and concerns to minimize counter visits.
    • Communicate customer service issues to management.
    • Ensure that hang-tag information is completed correctly.
    • Maintain clean low mileage fleet mix requirements.
    • Maintain Emerald Aisle for cleanliness.
    • Thank member for their business.
    • Provide upgraded vehicles on request.
    • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.
    •  

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years of age.
    • Must be authorized to work in the U.S. and not require sponsorship by our company now or in the future
    • Must be willing to accept starting compensation of $9.75 an hour, plus applicable shift differential for late / overnight hours.  Any accumulated overtime is paid at time-and-a-half.
    • Must be available to work 40 hours per week, with open availability including days, evenings, overnights and weekends, based on a shift bid.

       

      The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license. 

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