• Full Time Return Agent

    Job ID
    Customer Service/Support - Customer Service/Support
    Reno Tahoe Intl Airport
    Airport / City
  • Overview




    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car as a Full Time Return Agent at the Reno Airport,  We are committed to quality, innovation, customer satisfaction and employee development.

    We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.


    The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, assists all customers with the rental return process, provides professional, knowledgeable and courteous service while accurately completing all transactions and performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.


    Thursday to Monday 2:30pm to 12:00am 

    $12.00 hr





    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
    • Remind customer to check for personal belongings
    • Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
    • Advise and review rental charges and provide an accurate receipt to the customer
    • Provide information in a professional and courteous manner regarding transportation to the airport terminal
    • Thank customers using the prescribed dialogue
    • Inquire about service, satisfaction and document dissatisfaction
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
    • Use of proper statement to determine if vehicle is being returned with full tank of gas
    • Complete a service alert for any mechanical and or body damage communicated by the customers
    • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
    • Keep lot organized for ease of access and traffic flow
    • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages
    • Understand the damage loss report reporting procedure



    • Work environment involves moderate exposure to hazards or physical risks, which requires following basic safety requirements, including road rules and facility regulations
    • Work is performed in an outside covered area with exposure to all types of weather and temperatures
    • Moderate physical activity which requires handling of objects up to 25 pounds with long periods of standing and walking



    Equal Opportunity Employer/Disability/Veterans



    • Must be at least 18 years of age
    • High School Diploma or G.E.D. required
    • Must have a minimum of 1 year of commission or incentive based sales experience or retail customer service experience
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
    • Must be authorized to work in the United States and not require work authorization sponsorship by our comany for this position now or in the future
    • Must have a valid driver's license with no more than 2 moving violations and/or accidents in the last 3 years
    • Must not have any alcohol related convictions on your driving record in the last 5 years
    • Must be willing to accept a starting salary of $12.00 an hour
    • Must be able to work at the Reno Airport.
    • Must be able to work one of the following schedule, Thursday to Monday 2:30pm to 12:00am 


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