Enterprise

  • Customer Service Representative - Palm Beach International Airport

    Job ID
    2018-249917
    Location
    Customer Service/Support - Customer Service/Support
    Category
    West Palm Beach
    Airport / City
    US-FL-West Palm Beach
  • Overview

     

     

     

    The Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in an airport location. This role is available as full time.

     

    Must be able to work any schedule including nights, weekends, and holidays

     

    This role is based at the Palm Beach International Airport located at:

    2121 Belvedere Road West Palm Beach, FL 33406

     

    This position has a pay rate of $11.00 per hour.   

     

    Responsibilities

    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Initiate rental contract based on customer reservations or on-the-spot need
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Understand and communicate rental terms and conditions, vehicle features and other services 
    • May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
    • Perform miscellaneous and backup duties job-related duties as assigned

     

     

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Must have at least 1 year prior customer service retail or administrative support experience
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

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