Enterprise

  • Temporary Return Agent

    Job ID
    2018-250084
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Ted Stevens Anchorage International Airport (ANC)
    Airport / City
    US-AK-Anchorage
  • Overview

     

    We are excited to announce an opening for a Temporary Full Time Return Agent with National and Alamo Rent A Car at the Anchorage Ted Stevens International Airport! Our return agents greet our customers upon return of the rental car. They provide superior, friendly, and efficient customer service during the return process. If you enjoy helping customers, are detailed, and enjoy fast-paced work environments, this is the job for you! 

     

    *This is a FULL TIME position offering 40 hours per week in Anchorage, Alaska.*

    Responsibilities

    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
    • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
    • Advise and review rental charges; and provide an accurate receipt to the customer.
      Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
    • Complete return transactions with 100% accuracy.
    • Inquire about service, satisfaction and document dissatisfaction.
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
    • Use of proper statement to determine if vehicle is being returned with full tank of gas.
    • Complete a service alert for any mechanical and or body damage communicated by the customers.
    • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
    • Keep lot organized for ease of access and traffic flow.
    • Management reserves the right to modify, change or delete duties assigned.

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years of age
    • High School Diploma or G.E.D. required
    • Must have previous customer service experience
    • Must have a valid driver's license with no more than 2 moving violations on driving record in the last 3 years
    • No drug/alcohol convictions, or reckless/negligent driving incidents on driving record within the past 5 years.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Must be willing to accept a temporary position lasting no more than 150 days
    • Apart from religious obligations, must be able to work Thursday-Sunday (4:00pm-2:00am)

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