Enterprise

  • Greeter Customer Service Agent Love Field Airport

    Job ID
    2018-252381
    Location
    Customer Service/Support - Customer Service/Support
    Category
    DAL - Dallas Love Field
    Airport / City
    US-TX-Dallas
  • Overview

    Get on the #FastTrack with Enterprise Holdings! We have an exciting opportunity available for a Greeter Customer Service Agent at the Dallas Love Field Airport in Dallas, TX!

     

    The Greeter provides superior, friendly, efficient customer service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

     

    This position is located at the Dallas Love Field Airport, 7366 Cedar Springs Road, Dallas, TX 75235 (no security clearance required)

     

    This is a full-time position, with a salary of $11/hour, offering a comprehensive benefits package

     

    Must be flexible and able to work the following shift/schedule which includes evenings and weekends

     

    Responsibilities

    • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply
    • Welcome members to the facility when they exit the bus or arrive on the lot
    • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
    • Assist members with questions and concerns to minimize counter visits
    • Communicate customer service issues to management
    • Ensure that hangtag information is completed correctly
    • Maintain clean low mileage fleet mix requirements
    • Maintain Emerald Aisle for cleanliness
    • Thank member for their business
    • Provide upgraded vehicles on request
    • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years of age
    • High School Diploma or G.E.D.
    • Minimum of 1 year experience handling customer service functions
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
    • Must possess a valid driver’s license with no more than 1 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must not require work authorization sponsorship form our company for an employment-based work permit or other work authorization document now or in the future.
    • Must accept $11/hour
    • Must be able to work in outdoor elements with long periods of standing and walking. 

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