Enterprise

  • Exit Booth Agent Dallas Love Field Airport

    Job ID
    2018-252390
    Location
    Customer Service/Support - Customer Service/Support
    Category
    DFW Dallas/ Ft. Worth Airport
    Airport / City
    US-TX-Dallas
  • Overview

     Get on the #FastTrack with Enterprise Holdings! National and Alamo has an exciting opportunity for a Customer Service Agent in our Exit Booth at the Dallas Love Field Airport in Dallas, TX! The Exit Booth Agent provides superior, friendly, efficient customer service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

     

     

    This is a full-time position located at the Dallas Love Field Airport, 7366 Cedar Springs Road, Dallas, TX 75235. (no security clearance required) 

    Responsibilities

    • Prepare all rental documents accurately and completely.
    • Verify car information and VIN number for security and car control.
    • Provide additional service to customers by offering our refueling option.
    • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
    • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
    • Provide all customers with undivided attention while assisting them at the exit booth.
    • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
    • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
    • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years of age
    • High School Diploma or G.E.D. required
    • Must have a valid drivers license for at least one year with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Minimum of 1 year experience handling customer service functions
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observation, must be able to work a flexible schedule to include weekends. 
    • Must be able to work a flexible shift to include nights, weekends, and holiday hours - schedules determined by shift bid process, based on seniority 
    • Must be willing to accept an average hourly pay of $11.00-$15.00/hour based on sales performance, base hourly pay, and overtime worked within the first year

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