Enterprise

  • Part Time Administrative Representative

    Job ID
    2018-253262
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Chicago O'Hare Intl Arpt
    Airport / City
    US-IL-Chicago
  • Overview

     

     

     

    National Car Rental and Alamo Rent a Car is excited to announce an opening for a Part-time Administrative Representative at the National/Alamo location at O'Hare airport. This person will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.  This position is located near O'Hare Airport at our Service Center in Franklin Park.  The hours of this position will require weekends and flexibility to fill in on a weekday morning shift or an afternoon shift if coverage is needed.  The pay for this position is $13.00/hour.

    Responsibilities

    •  Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
    • Provide directions and general assistance
    • Notify Management of any known customer problems
    • Notify Management of any known vehicle problems and any required vehicle maintenance
    • Perform various administrative functions
    • Assist with the lost and found procedures
    • Perform miscellaneous and backup job-related duties as assigned

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years of age.
    • High School Diploma or G.E.D. required.
    • Minimum 6 months experience handling basic customer service and office administration functions.
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Must have a valid driver's license with no more than 1 moving violation within the last 3 years
    • No drug or alcohol related conviction on driving record in the past five years.
    • Must be able to work the following schedule: Monday, Thursday, Friday 8:00 am to 5:00 pm 

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