Enterprise

  • Overnight Customer Service Agent National

    Job ID
    2018-253854
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Denver Intn'l Airport
    Airport / City
    US-CO-Denver
  • Overview

    Are you looking for a career in the ever-growing Colorado travel & tourism industry? Do you want to be part of a company that is consistently ranked #1 for customer service?  

     

    Get on the fast track to a more rewarding career with National Car Rental - a team that is committed to quality, innovation, customer satisfaction and employee development.

    We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

    Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

     

    National has an exciting opportunity for a Full-time Overnight Customer Service Agent. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques.   This person will help facilitate the rental process by verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.   They will pleasantly handle and resolve customer questions, comments, and complaints while working face-to-face at the airport. 

      

    The position will be located at Denver International Airport at our National location, and is full-time.

     

    The pay is $12.50 + $2 differental/hour and includes PTO, profit sharing, a 401k match of up to 3%, access to multiple discount programs and health assistance, as well as comprehensive benefits options.

     

    Branch Location

    24530 E. 78th Ave

    Denver CO 80249

     

    Available Schedule(s):

    Wed.-Sat. 8pm-6:30am (Sun.-Tues. OFF)

    Responsibilities

    • Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
    • Answer customer questions and provide assistance based on each customer's needs and requests.
    • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, sell necessary ancillary products, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
    • Prepare Rental Agreement folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
    • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
    • Maintain appearance of exit booths, counters and customer areas to present ua neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.

     

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years old
    • Must have minimum of 1 year experience handling customer service functions
    • Must have basic computer skills
    • Must have a valid driver's license with no more than 2 moving violations within the last 3 years
    • No drug or alcohol related convictions on driving record in the last 5 years
    • Must be authoirized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future

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