Enterprise

  • Exit Booth Agent

    Job ID
    2018-254862
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Albuquerque Intl Airpt
    Airport / City
    US-NM-Albuquerque
  • Overview

    National and Alamo Rent a Car have an exciting opportunity to join our team as a Part-Time Exit Booth Agent at the Albuquerque International Airport.  The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

     

    Must be able to work one of the following schedules:

     

    Thursday, Friday, Saturday 4pm – 12am

     

    Sunday, Monday, Tuesday 8am – 5pm

    Responsibilities

    • Prepare all rental documents accurately and completely.
    • Verify car information and VIN number for security and car control.
    • Provide additional service to Emerald Aisle members by offering our refueling option.
    • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
    • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
    • Provide all customers with undivided attention while assisting them at the exit booth.
    • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
    • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
    • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years of age.
    • Must have a High School Diploma or G.E.D.
    • Must have at least 6 months prior related experience (customer service, retail, sales experience, etc.) OR currently enrolled in post-secondary schooling (college, university)
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Must have a valid driver's license with no more than 2 moving violations in the last 3 years 
    • Must not have any drug or alcohol related convictions in the last 5 years.
    • Aside from religious observation, must be able to work one of the following schedules:
      • Thursday, Friday, Saturday 4pm – 12am
      • Sunday, Monday, Tuesday 8am – 5pm

     

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