Enterprise

  • Full Time Return Agent Charleston Airport

    Job ID
    2018-257540
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Charleston Intl Arpt
    Airport / City
    US-SC-Charleston
  • Overview

     

     

     

    National and Alamo has an exciting opportunity for a Part Time Return Agent.  The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. The starting pay for this position is $11 an hour.

     

    *Must be able to work a full time (40hrs/wk) flexible schedule that may include nights and weekends*

     

    *This position is located at the Charleston Airport in SC*

    Responsibilities

    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
    • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
    • Advise and review rental charges; and provide an accurate receipt to the customer.
    • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
    • Inquire about service, satisfaction and document dissatisfaction.
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
    • Use of proper statement to determine if vehicle is being returned with full tank of gas.
    • Complete a service alert for any mechanical and or body damage communicated by the customers.
    • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
    • Keep lot organized for ease of access and traffic flow.
    • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
    • Understand the damage loss report reporting procedure.

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years old
    • Must be willing to accept pay at $11/hour
    • Must be willing to work outdoors
    • Must have at least 6 months of work history with one employer
    • Must have at least 1 year of customer service experience.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Cannot have interviewed for this position with Enterprise, Alamo, or National Car Rental within the last 6 months
    • Must be able to understand, read, write, and speak English
    • Must have availability to work a full time (40hrs/wk) flexible schedule that may include nights and weekends
    • Must have a valid driver's license (not restricted or suspended) with a clean driving record:
      • No more than 2 moving violations and/or at-fault accidents in the past 3 years
      • If you have 2 moving violations in the past 3 years, the oldest violation must be at least 2 years old.
      • If you have a moving violation for going 20mph or more OVER the speed limit, this must be your only violation in the last 3 years.
      • No drug or alcohol related conviction on MVR in the past 5 years.

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