Enterprise

  • Seasonal Exit Booth Agent

    Job ID
    2018-258087
    Location
    Customer Service/Support - Customer Service/Support
    Category
    SW Int’l Airport
    Airport / City
    US-FL-Fort Myers
  • Overview

     

     

    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

    We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

    Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

     

    National and Alamo has an exciting opportunity for an Exit Booth Agent.  The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

     

    **This SEASONAL POSITION has the ability to work only up to a maximum of 150 days. In this flexible position, you may be able to work a range of 20-45 hours a week depending on your availability. With strong performance, our seasonal employees, will have the option to apply for permanent positions after 6 months from their last date worked in the seasonal position, or you may have the opportunity to return for the following fall/winter seasonal hiring period.

     

    ** Ideal candidates can begin work late November and work through late April. 

     

    **This SEASONAL EXIT BOOTH POSITION pays $10.50/hr. We are looking to fill this role at the Fort Myers Airport (RSW).

     

    **Apart from religious obligations, must be able to work the following schedule:

    • Sunday: 11am - 7pm
    • Monday: 11am - 7pm
    • Tuesday: 11am - 7pm
    • Friday: 9am - 5pm

     

    Responsibilities

    • Prepare all rental documents accurately and completely.
    • Verify car information and VIN number for security and car control.
    • Provide additional service to Emerald Aisle members by offering our refueling option.
    • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
    • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
    • Provide all customers with undivided attention while assisting them at the exit booth.
    • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
    • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
    • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years of age
    • High School Diploma or G.E.D. required
    • Minimum of 1 year experience handling customer service functions
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Must be able to read, write, speak and understand English.
    • Must be able to work Seasonally (Maximum of 150 days)
    • Must be willing to work 20-45 hour work weeks during Season
    • Must be willing to work late November - late April
    • Apart from religious observation, must be able to work the following shift/schedule:
      • Sunday: 11am - 7pm
      • Monday: 11am - 7pm
      • Tuesday: 11am - 7pm
      • Friday: 9am - 5pm

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