Enterprise

  • Fulltime Greeter - Dulles Airport

    Job ID
    2018-263791
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Washington Dulles Airport
    Airport / City
    US-VA-Sterling
  • Overview

    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car Dulles Airport - teams that are committed to quality, innovation, customer satisfaction and employee development.

    We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

    Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

     

    National and Alamo has an exciting opportunity for a Greeter.  The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

     

    We pride ourselves in rewarding hard work; in addition to the hourly wage,  you will have the opportunity to earn a monthly customer service bonus between $200-$400.  

     

    Must be able to work the following schedule:

     

    Sunday - 7am - 4:30pm

    Monday - 7am - 4:30pm

    Tuesday - 7am - 4:30pm

    Wednesday - 7am - 4:30pm

    Thursday - OFF

    Friday - OFF

    Saturday - 7am - 4:30pm

     

    Responsibilities

    Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.

    • Welcome members to the facility when they exit the bus or arrive on the lot.
    • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
    • Assist members with questions and concerns to minimize counter visits.
    • Communicate customer service issues to management.
    • Ensure that hangtag information is completed correctly.
    • Maintain clean low mileage fleet mix requirements.
    • Maintain Emerald Aisle for cleanliness.
    • Thank member for their business.
    • Provide upgraded vehicles on request.
    • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years old.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.  
    • Must have a valid US driver's license for a minimum of 1 year
    • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents, and no drug or alcohol related conviction on driving record in the last 3 years) criminal, employment reference, education, and social security. A conviction will not necessarily disqualify you for employment. Rather, such factors as age and date of conviction, seriousness and nature of the crime, and rehabilitation will be considered.
        • In accordance with Washington, DC law, applicants will not be asked about their criminal record, and no criminal background checks will be conducted, unless and until a contingent offer of employment has been extended.
        • In accordance with Prince Georges County, MD and Montgomery County, MD law, applicants will not be asked about their criminal record and no criminal background checks will be conducted until after a successful first interview has been conducted.
    • Must have a minimum of 1 year experience in the last 6 years in any of the following (will consider PT experience):Customer service, administrative, labor, retail, etc.Leadership role in civic or service group, non-profit organization or association, campus or other club (i.e., Rotary, Kiwanis, Junior League, VFW, Chamber of Commerce, student service organization, college clubs)Participation as an athlete on a professional, semi-professional or college team athlete
    • Must be able to work outdoors in various weather related conditions and be able to stand for long periods of time with or without reasonable accommodation.
    • Must be able to work the following schedule:

    Sunday - 7am - 4:30pm

    Monday - 7am - 4:30pm

    Tuesday - 7am - 4:30pm

    Wednesday - 7am - 4:30pm

    Thursday - OFF

    Friday - OFF

    Saturday - 7am - 4:30pm

     

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