Enterprise

  • Handheld Return Agent-Ft. Lauderdale Airport

    Job ID
    2018-264624
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Ft Lauderdale Intl Arpt
    Airport / City
    US-FL-Fort Lauderdale
  • Overview

     

     

    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

    We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

    Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

     

    National and Alamo has an exciting opportunity for a Full Time Return Agent at the Ft. Lauderdale Airport.  The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

     

     

    This role is based at the Ft. Lauderdale International Airport located at: 600 Terminal Dr. Fort Lauderdale, FL 33315

     

    This position has a pay rate of $11.00 per hour.   

     

    Responsibilities

    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
    • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
    • Advise and review rental charges; and provide an accurate receipt to the customer.
      Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
    • Complete return transactions with 100% accuracy.
    • Inquire about service, satisfaction and document dissatisfaction.
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
    • Use of proper statement to determine if vehicle is being returned with full tank of gas.
    • Complete a service alert for any mechanical and or body damage communicated by the customers.
    • Identify vehicles, which are on system hold for turn-back, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
    • Keep lot organized for ease of access and traffic flow.
    • Management reserves the right to modify, change or delete duties assigned.

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years old
    • High School Diploma or G.E.D. required
    • Minimum of 6 months customer service experience  
    • Must have basic computer skills
    • Must have a valid driver's license with no more than 2 moving violations within the last 3 years
    • No drug or alcohol related convictions on driving record in the last 5 years
    • Must be able to speak, understand, read and write English
    • Must be able to work outdoors (parking lot and/or garage) in the elements with long periods of standing
    • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
    • Apart from religious observations; must be able to work the following shift/schedule(s):  7 days a week (mornings, afternoons, and nights)- including weekends and holidays.

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