Enterprise

  • Seasonal Customer Service Positions- Ft. Lauderdale Airport

    Job ID
    2018-265850
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Ft Lauderdale Intl Arpt
    Airport / City
    US-FL-Fort Lauderdale
  • Overview

    Enterprise Rent-A-Car and Alamo Car Rental at the Ft. Lauderdale International Airport are looking to fill several seasonal customer facing positions including: Customer Service Agent, Greeter, and Handheld Return Agent. These positions provide superior, friendly, and efficient customer service and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

     

    ***This is a TEMPORARY POSITION lasting up to 150 days***

     

    This role is based at the Ft. Lauderdale International Airport located at:

    600 Terminal Dr. Fort Lauderdale, FL 33315

     

    This position has a pay rate of $11.00 per hour.   

     

    Responsibilities

    • Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
    • Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
    • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
    • Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
    • Answer telephone in a friendly, helpful and prompt manner.
    • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
    • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
    • Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years of age
    • High School Diploma or G.E.D. required
    • Minimum of 1 year experience handling customer service functions
    • Must have a valid US drivers license with no DUI/DWI in the past 5 years and no more than 2 moving violations in the previous 3 years.
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observation, must be able to work the following shift/schedule: Monday - Sunday mornings, days, nights, overnights, weekends and holidays- up to 40 hours/week

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