Enterprise

  • Return Agent- Miami International Airport

    Job ID
    2020-312195
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Alamo Rent A Car - Miami Airport
    Airport / City
    US-FL-Miami
  • Overview

     

    National and Alamo at the Miami International Airport has an exciting opportunity for a Return Agent.  The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

     

    This role is based at the Miami International Airport located at:

    3900 NW 25th St. Miami, FL 33142

     

    This position has a pay rate of $11.00 per hour.   This is a Full Time career opportunity offering 40 hours per week.

     

    Responsibilities

    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
    • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
    • Advise and review rental charges; and provide an accurate receipt to the customer.
    • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
    • Inquire about service, satisfaction and document dissatisfaction.
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
    • Use of proper statement to determine if vehicle is being returned with full tank of gas.
    • Complete a service alert for any mechanical and or body damage communicated by the customers.
    • Identify vehicles, which are on system hold for turn-back, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
    • Keep lot organized for ease of access and traffic flow.
    • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
    • Understand the damage loss report reporting procedure.

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old
    • High School Diploma or G.E.D. required
    • Minimum of 6 months customer service experience  
    • Must have basic computer skills
    • Must have a valid driver's license with no more than 2 moving violations within the last 3 years
    • No drug or alcohol related convictions on driving record in the last 5 years
    • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
    • Apart from religious observations; must be able to work scheduled shifts including nights, week-days, weekends, and holidays.
       

     

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