Enterprise

  • Return Agent

    Job ID
    2020-313407
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Sanford Intl
    Airport / City
    US-FL-Sanford
  • Overview

     

     

     

    Get on the fast track to a more rewarding career with Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

    We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

    Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

     

    National and Alamo has an exciting opportunity for a Return Agent at the Sanford Airport.  The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

     

    • This position is located at the Sanford International Airport (zip code 32773)
    • This position is full-time (40 hours/week)
    • This position has a starting pay of $10.40/hr
    • Apart from religious observation, must be able to work the following full-time (40 hour/week) flexible shift schedule, including holidays:
      • Wednesday - Sunday:  10am-6pm, Mon/Tue: OFF

    Responsibilities

    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
    • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
    • Advise and review rental charges; and provide an accurate receipt to the customer.
    • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
    • Inquire about service, satisfaction and document dissatisfaction.
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
    • Use of proper statement to determine if vehicle is being returned with full tank of gas.
    • Complete a service alert for any mechanical and or body damage communicated by the customers.
    • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
    • Keep lot organized for ease of access and traffic flow.
    • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
    • Understand the damage loss report reporting procedure.

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years old
    • High School Diploma or G.E.D. equivalent required
    • Must have a valid driver's license with no more than 2 moving violations or accidents within the past 3 years. 
    • No drug or alcohol related convictions on driving record (DWI/DUI) in the past 5 years
    • Minimum of 1 year experience handling customer service responsibilities
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Must be willing and able to stand and/or walk for long periods of time
    • Must be able to read, write, speak and understand English
    • Must be willing to work at the Sanford Airport
    • Must be willing to accept a starting pay of $10.40/hour
    • Apart from religious observation, must be able to work the following full-time (40 hour/week) flexible shift schedule, including holidays: Wednesday - Sunday: 10am-6pm, Mon/Tue: OFF.

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