Enterprise

  • Exit Booth Agent- West Palm Beach Airport

    Job ID
    2020-314414
    Location
    Customer Service/Support - Customer Service/Support
    Category
    West Palm Beach
    Airport / City
    US-FL-West Palm Beach
  • Overview

    National and Alamo Car Rental at the West Palm Beach International Airport is looking to fill a Full Time Exit Booth Agent position. The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

     

    This role is based at the West Palm Beach International Airport located at: 2125 Belvedere Rd, West Palm Beach Fl 33406 

    This is a full-time (40 hrs/wk) position with a pay rate of $11.50 per hour.   

     

    Responsibilities

    • Prepare all rental documents accurately and completely.
    • Verify car information and VIN number for security and car control.
    • Provide additional service to Emerald Aisle members by offering our refueling option.
    • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
    • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
    • Provide all customers with undivided attention while assisting them at the exit booth.
    • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
    • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
    • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

    • Must be at least 18 years of age.
    • High School Diploma or G.E.D. required.
    • Must have a valid driver's license with no more than 2 moving violations within the last 3 years
    • No drug or alcohol related convictions on driving record in the last 5 years
    • Minimum 1 year experience handling basic customer service and office administration functions.
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observations, must be able to work scheduled shifts including nights, week-days, weekends, and holidays.

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