• Return Agent

    Job ID
    Customer Service/Support - Customer Service/Support
    Walt Disney World Car Care Center
    Airport / City
  • Overview




    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

    We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

    Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.


    National and Alamo has an exciting opportunity for a Return Agent.  The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.


    • The position is located in our LAKE BUENA VISTA/DISNEY area. Zip code 32830
    • This is a full time position (40 hrs/week)
    • The position pays $10.40/hr
    • Apart from religious observation, must be able to work a flexible full-time (40 hour/week) schedule between the hours of 6am-8pm, including weekends and holidays. Days off will be on weekdays.


    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
    • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
    • Advise and review rental charges; and provide an accurate receipt to the customer.
    • Inquire about service, satisfaction and document dissatisfaction.
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
    • Use of proper statement to determine if vehicle is being returned with full tank of gas.
    • Complete a service alert for any mechanical and or body damage communicated by the customers.
    • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
    • Keep lot organized for ease of access and traffic flow.
    • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
    • Understand the damage loss report reporting procedure.
    • Pull vehicles up to customer as needed.
    • Shuttle vehicles between the front parking lot and back parking lot.
    • Inspect vehicles for cleanliness and spot clean cars as needed.
    • Communicate with Rental Sales Agent regarding fleet and customer needs.
    • Show customers features of the vehicle and answer any questions that they may have.


    Equal Opportunity Employer/Disability/Veterans



    • Must be at least 18 years of age
    • High School Diploma or G.E.D. required
    • Minimum of 1 year experience handling customer service functions
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Must be able to understand, read, write, and speak English
    • Must be willing to stand and/or walk for long periods of time.
    • Must be willing to work outdoors in all weather conditions.
    • Must be willing to accept a starting pay of $10.40/hour.
    • Must be able to work in the LAKE BUENA VISTA/DISNEY area 
    • Apart from religious observation, must be able to work a flexible full-time (40 hour/week) schedule between the hours of 6am-8pm, including weekends and holidays. Days off will be on weekdays.


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