• Return Agent Austin Airport Full Time Mornings

    Job ID
    Customer Service/Support - Customer Service/Support
    Austin Bergstrom Arpt
    Airport / City
  • Overview

    Are you looking for a steady full-time opportunity with a reliable and well-known company?


    Do you want a schedule that stays consistent from week to week so that you can have better work/home life balance?


    Are you seeking a fun and friendly work environment where management actually listens to and cares about their employees?


    National and Alamo at the Austin airport has an exciting opportunity for a Return Agent. 


    Return agents are responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The person in this position will provide professional, knowledgeable, and courteous service while accurately completing all transactions. This position works with a great team and we offer a FUN culture!


    This position works primarily outside in all seasons and weather elements.


    This is a full time position (40+ hours per week) in a team-oriented work environment.


    Compensation is $11.00 per hour plus bonus opportunities. 


    Our employees also enjoy Paid Time Off, Medical, Dental, Vision and Prescription Insurance, as well as 401K and profit-sharing, and participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!


    The following schedules are available:

    Sunday Monday Tuesday Wednesday Thursday 5:00 AM - 1:30 PM
    Tuesday Wednesday Thursday Friday Saturday 5:00 AM - 1:30 PM


    Branch Location:

    Austin Bergstrom International Airport 3819 Presidential Blvd Austin, TX 78719


    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
    • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
    • Advise and review rental charges; and provide an accurate receipt to the customer.
    • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
    • Inquire about service, satisfaction and document dissatisfaction.
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
    • Use of proper statement to determine if vehicle is being returned with full tank of gas.
    • Complete a service alert for any mechanical and or body damage communicated by the customers.
    • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
    • Keep lot organized for ease of access and traffic flow.
    • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
    • Understand the damage loss report reporting procedure.

    Equal Opportunity Employer/Disability/Veterans


    • Must be at least 18 years of age.
    • High School Diploma or G.E.D. required.
    • Minimum of 6 months experience handling customer service functions.
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
    • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
      • If under 21, must have zero moving violations and/or at-fault accidents on driving record
    • No drug or alcohol related conviction on driving record in the past 3 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Must be willing to accept the starting pay rate of $11.00 per hour
    • Apart from religious observances, must be able to work one of the following schedules:
      • Sunday Monday Tuesday Wednesday Thursday 5:00 AM - 1:30 PM
      • Tuesday Wednesday Thursday Friday Saturday 5:00 PM - 1:30 PM


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