Enterprise

  • Return Agent Portland Jetport Seasonal Full Time

    Job ID
    2020-315332
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Portland Intnl Jetport
    Airport / City
    US-ME-Portland
  • Overview

    Our Portland Jetport location has an opening for a Full Time Seasonal Return Agent!  

     

    Return Agents are responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return Agent will provide professional, knowledgeable, and courteous service while accurately completing all transactions.

     

    This is a seasonal full-time position to assist during the peak season of June 1 - October 21 2020.  The required schedule is Tuesday thru Saturday from 9am-7pm.  A 1 hour break will be given each day. 

    Responsibilities

    • Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
    • Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
    • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
    • Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
    • Answer telephone in a friendly, helpful and prompt manner.
    • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
    • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
    • Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

     

    Equal Opportunity Employer/Disability/Veterans

     

    Qualifications

     

    • Must be at least 18 years of age
    • Must have a High School Diploma or GED
    • Must have at least 6 months of prior customer service experience
    • Must have a valid US driver's license 
    • Must have no more than 1 at-fault accident or moving violation within the past 3 years
    • Must have no drug or alcohol related convictions within the past 5 years
    • Must have a basic level experience and understanding of a PC and Microsoft Office products
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Apart from religious observation, must be able to work Tuesday thru Saturday from 9am-7pm
    • Must be willing to accept this position as temporary only during the peak season of June 1 - October 21, 2020

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