Enterprise

  • Greeter Manchester Airport

    Job ID
    2020-315691
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Manchester Airport
    Airport / City
    US-NH-Manchester
  • Overview

    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

     

    National and Alamo at the Manchester-Boston Regional Airport (MHT) has an exciting opportunity for dual-branded Greeter.  The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle and Alamo rental processes. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient for both the National and Alamo brands. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. 

     

    The position pays $13.50/hour with monthly bonus opportunities.  A comprehensive benefits package is available including Health, Vision and Dental Insurance, paid vacation time and paid holidays, as well as Profit Sharing and 401(k) with a generous company match.  

     

    Must be available to work one of the following schedules:

    • Sunday thru Thursday from 7am-3:30pm
    • Sunday thru Tuesday from 1:30pm-10pm and Friday & Saturday from 9:30am-7pm

    A 1 hour break will be given each day.

     

    This position is based out of the Manchester Airport located at 1 Airport Road, Manchester, NH 03103. 

     

    Responsibilities

    • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
    • Welcome members to the facility when they arrive on the lot.
    • Assist members with questions and concerns while directing customers to exit booth when applicable.
    • Communicate customer service issues to management.
    • Maintain clean low mileage fleet mix requirements.
    • Maintain Emerald Aisle for cleanliness.
    • Thank member for their business.
    • Provide upgraded vehicles on request.
    • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years of age
    • Must have a High School Diploma or GED
    • Minimum of 1 year experience handling customer service functions
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; knowledge of Odyssey system a plus
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the last 3 years
    • Must have no drug or alcohol related convictions on driving record in the past 5 years
    • Must be able to work Sunday thru Thursday from 7am-3:30pm OR Sunday thru Tuesday from 1:30pm-10pm and Friday & Saturday from 9:30am-7pm

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