• Summer 2020 Customer Service Agent MSP

    Job ID
    Customer Service/Support - Customer Service/Support
    Minneapolis - Saint Paul Airport
    Airport / City
    US-MN-St. Paul
  • Overview

    Equal Opportunity Employer/Disability/Veterans


    Are you looking for a fun and fast-paced job in Summer 2020? Look no further! National/Alamo is looking for a Seasonal Customer Service Agents to join our awesome team at the MSP International Airport this summer! If you are a people-person who loves a fast-paced environment and a job that provides variety, we've got it! Our CSAs provide efficient and friendly service to our customers. They help in a variety of positions, and truly are our utility player. Whether it's at the counter, out on the car rental lot, in the exit booth, or in the return lane, our CSAs deliver great customer service and resolve any customer questions, comments, or concerns. 


    Starting pay is $13.50 per hour. In addition, you'll have the opportunity to earn performance-based bonuses! Worried about parking? Don't be! We provide parking for our employees. 


    Sound like the job for you? Apply today! 


    • Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
    • Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
    • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
    • Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
    • Answer telephone in a friendly, helpful and prompt manner.
    • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
    • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
    • Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

    Equal Opportunity Employer/Disability/Veterans



    • Must be at least 18 years of age
    • High School Diploma or G.E.D. required
    • Minimum of 1 year face to face experience handling customer service functions
    • Must have valid driver's license. 
    • Given the nature of our job requirements, a drug or alcohol related conviction on your driving record in the last 5 years will disqualify you from employment. 
    • Given the nature of our job requirements, more than 3 moving violations (i.e. speeding ticket, failure to stop) on your driving record in the last 3 years will disqualify you from employment.  
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


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