Enterprise

Customer Experience Representative

Job ID
2020-325530
Location
Customer Service/Support - Customer Service/Support
Category
Jacksonville Intl Arpt
Airport / City
US-FL-Jacksonville

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

 

National and Alamo at the Jacksonville Airport has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

 

  • This position is located at the Jacksonville Airport
  • This position is full time

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here

Responsibilities

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

  • Must be at least 18 years of age
  • High School Diploma or G.E.D. required
  • Minimum of 2 years experience in customer service or sales in retail, guest services, or administrative support
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must have a valid drivers' license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years, and no drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI)
  • Must be able to read, write, speak, and understand English
  • Must be willing to work at the Jacksonville Airport
  • Apart from religious observations, must be available to work the schedule listed. Please note that schedules are subject to change due to shift bids: Must be willing to accept one of the following schedules
    • Monday through Friday 12:00pm-8:30pm
    • Tuesday through Saturday 10:00am-6:30pm
    • Sunday through Thursday 3:00pm- Close (close is 12:00am or until the last flight arrives)

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