Enterprise

Customer Experience Representative

Job ID
2021-342781
Location
Customer Service/Support - Customer Service/Support
Category
Atlanta Intl Arpt
Airport / City
US-GA-Atlanta

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

 

National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Why Enterprise is for You:

  • 401k plans with company matching for full time and part time employees
  • Health care: dental, medical and vision insurance plans
  • Life Insurance ($100,000 complimentary)
  • Short-term and long-term disability plans
  • Paid holidays and PTO
  • Employee rental car and corporate discounts
  • Employee referral program

 

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

  • Must be 18 years of age
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years customer service or sales experience in retail, guest services or administrative support
  • Must have a valid driver’s license with no more than 2 moving violations within the last 3 years
  • No drug or alcohol related convictions on your driving record in the last 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be able to understand, read, write, and speak English
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
  • Must be willing to accept the start salary of $17.31 an hour
  • Apart from religious observation, must be able to work the following available schedules:
    • 3PM – 11:30PM off Wednesday and Thursday

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed