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Customer Experience Representative - Full Time

Job ID: 2024-475511
Location: Customer Service/Support - Customer Service/Support
Category: Asheville Regional Airport
Airport / City: US-NC-Fletcher

Overview

National and Alamo has exciting opportunities for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position will be located at the Asheville Airport; address: 61 Terminal Dr. Fletcher, NC 28732

This is a Full-time position, elevated hours, working 40 hours per week and pay is $16.50/hour.

Qualified candidate must be available to work one of the following schedules:

Schedule 1

Sunday: OFF

Monday: 7:00 AM - 4:00 PM

Tuesday: 7:00 AM - 4:00 PM

Wednesday: 7:00 AM - 4:00 PM

Thursday: 7:00 AM - 4:00 PM

Friday: 7:00 AM - 4:00 PM

Saturday: OFF

Schedule 2

Sunday: 10:00 AM - 7:00 PM

Monday: OFF

Tuesday: OFF

Wednesday: 10:00 AM - 7:00 PM

Thursday: 3:00 PM - 12:00 AM

Friday: 3:00 PM - 12:00 AM

Saturday: 3:00 PM - 12:00 AM

We offer:

Paid time off
Employee discount
401k retirement plan
Training and development

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail or guest services
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
Cannot have any drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work one of the following shift/schedule: