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Customer Return Agent

Job ID
2026-550025
Location
Customer Service/Support - Customer Service/Support
Category
Panama City
Airport / City
US-FL-Panama City

Overview

 

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Temporary Customer Return Agent (CXR). The Customer Return Agent provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 
This position pays $15.00 / hour and is located at the Northwest Florida Beaches International Airport - 6300 W Bay PKWY, Panama City FL.  
This is a temporary position. This temporary position begins in May and ends in August 2026. Employees in this position may work a maximum of 89 days. 
We have the following schedule available: 

  • Tuesday - Saturday 8A-6P

    Sunday – Thursday 8A-6P

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.  
  
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 
 
 
 

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
  • Remind customer to check for personal belongings
  • Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
  • Advise and review rental charges; and provide an accurate receipt to the customer
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal
  • Thank customers using the prescribed dialogue
  • Inquire about service, satisfaction and document dissatisfaction
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use of proper statement to determine if vehicle is being returned with full tank of gas
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep lot organized for ease of access and traffic flow
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

  • Must have a minimum of 1 year of continuous customer service retail or administrative support experience
  • Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
    • Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
  • No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)  
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required

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